Written Business Communications

In a business which relies on accurate and professional written communication with customers, employees, suppliers and contractors – one of the biggest challenges is how to ensure that we communicate effectively, concisely, factually and professionally. Emails, letters, proposals, reports are one of the main ways to receive and communicate information with others, and getting it right is critical to the brand and reputation of any business.

Description

Session Description

In these sessions, you will learn how to achieve more effective outcomes from your written communication by developing the ability to see your writing through the eyes of the reader. You will discover the things that get in the way of clear concise and effective communication, as well as learning techniques for getting your message across more clearly, accurately and professionally. 

There are 3 parts to this critical business topic.  Part 1 is a self-paced E-learning module which you will undertake prior to Part 2 & 3 and covers the fundamentals of business writing. Part 2 & 3 are face-to-face workshops where you will get to experience ways to improve your writing style over various business documents. Discover ways to be heard, be understood and get the results you intend.

Banner

Business Writing that Works

Outcomes

 

Sub-title

Written Communication impacts the brand and reputation of any business. 

Topics

Topics

-Focus on thinking before you write
-Emotional Intelligence – awareness of self and others
-Develop an understanding of the importance of tone in business writing
-Common grammar and punctuation errors, and misspelt words
-How to make your writing clearer and easier to read/understand
-Identifying your style and the impact that has on your audience
-Effective writing for specific outcomes
-Different ways to engage your reader, retain their attention and get the action you require

Who is it for?

What you'll learn

Part 1: Online self-directed E-learning: 

Starts   

Writing for professional communication. Topics include: Writing for the reader, Writing Style, Spelling and Punctuation, Word Groups and Grammar

Join a self-paced online learning programme which will cover some fundamentals of professional writing for business.
(This programme enables you to learn at your own pace, in your own time; and in many cases allows you several attempts at activities)

Please note: You will need to complete this programme prior to attending the first Face-to-Face session which commences on Tuesday 28th November (See more details below)

 

Business Writing Part 2: Face-to-face 

Starts  

8.30 to 5.00 pm

Understand the importance of communication in your role

Discover strategies to get more effective outcomes from your written communication

What concise language is and how to use it effectively

How to use correct grammar, punctuation and spelling

How to correctly structure a sentence

Understand the importance of tone in business communications

How to write effective emails

 

Business Writing Part 3: Face-to-face 

Starts 

 8.30am to 5.00pm 

How to write for the reader - think before you write

How to engage with your reader

Understand communication styles and how to relate to others

How to flex to achieve more effective outcomes from your written communication

Understand more about ourselves and others to improve communication

Discover how to use your written voice to for greater effect

What you will be able to do with this training

You will become more purposeful, persuasive and professional through your written word. You will develop the ability to see your writing through the eyes of the reader and discover what causes costly misunderstandings and miscommunication.  You will have a deeper understanding of the techniques for getting your message across more clearly, concisely and professionally with the view to improving relationships with internal and external customers.  A real asset to any business.

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