Conflict Resolution

Whilst conflict is a part of the world we live in, it can be stressful, challenging, disruptive and costly to businesses who rely on positive relationships and maximum productivity. Understanding conflict and discovering ways to manage yourself and others through, can lead to opportunities and positive growth, going forward.

Description

Programme Description

This workshop provides valuable skills and strategies to help you navigate through conflict, with a view to achieving improved relationships while preventing damaging escalation and tainted reputations.

Discover how to minimise stress levels and the costly fall-out that unresolved conflict can often cause.

Topics

·What is conflict?

·What is conflict resolution?

·Defining conflict behaviours and processes for resolution

·Overcoming barriers and avoiding misunderstandings

·The importance of Communication and Body language in resolving conflict

·Building rapport

·Positive intent

·Facilitation and coaching techniques

·Dealing with heightened emotions

Outcomes

What will I be able to do with this training?

The skill of resolving conflict is an asset in any environment where there is a requirement to manage people.

You will be able to develop procedures for identifying, defining, and constructively managing different types of conflict and advantage of opportunities for growth.

Who is it for?

What you’ll learn

What conflict is and how to avoid escalation
Understanding the difference between “disagreement” and conflict
Recognising different types of conflict and effective ways to manage and resolve each one
Various stages of conflict
Common conflict resolution styles and when to use them
Why self-awareness is essential for conflict management and resolution
Effective verbal and non-verbal communication skills for resolving conflict
Intervention strategies
Helping others through conflict
Discover how to use conflict as opportunities for deeper understanding and growth

Prerequisites

Registration Details

Bring your own personal device, such as an iPad or laptop. We’ll provide everything else you need.

Register now for this course

Interested but not quite ready to register? Simply register your interest using the Enquire Here button below and we will let you know if there are any course updates. If you have any questions about the course, dates or locations please contact us

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Sub-title

Turning conflict situations into opportunity for growth.

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