Communication Strategies
In a business which relies on communication to get things done, one of the biggest mysteries today is how to ensure that we give and receive communication effectively, across all mediums – avoiding costly misunderstandings and miscommunication whilst ensuring our customers feel understood and valued.
Description
Workshop Description
Discover
- How you currently communicate
- How others perceive us
- How to listen and communicate to have your ideas received
- How to leave others feeling heard and acknowledged
- How things we do (consciously and unconsciously) say as much as the words we speak
- How to have more control over interactions with other people for improved outcomes
- How to get the conversation back on track when it seems like it is going badly
- How to communicate your ideas effectively without force or effort
- How to improve relationships with other departments/colleagues through communicating clearly and listening
- How to improve confidence, clarity, assertiveness
Topics
Topics
- Asking questions
- Active listening
- Overcoming barriers and avoiding misunderstandings
- Body language basics
- Building rapport
- Positive intent
Outcomes
What you’ll be able to do with this training
No matter what industry you are in, you will make more impactful, meaningful connections and relationships with both your internal and external customers through heightened awareness of self and others.
You will develop ways to express your ideas and thoughts clearly, confidently and assertively for improved outcomes.
Learn more and build stronger, longer relationships whilst forming deeper understanding of others through active listening.
Who is it for?
What you’ll learn
- Strategies to improve your communication/awareness of common communication barriers
- How to ask appropriate questions for deeper understanding of your customer
- How to listen actively and empathetically
- How to use body language/non-verbal communication to convey your message
- How to deal with situations assertively
Prerequisites
Registration Details
Bring your own personal device, e.g. iPad, phone, laptop. Other materials will be provided, including a resource pack with paper, pen, course book and presentation folder. Also bring your pre-assignment.
Register now for this course
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Sub-title
A life-changing session covering the fundamentals skills, critical for building positive relationships.
Facilitator
Meet your Communications Facilitator Delia Beuker
Businesses are under extreme pressure to not only maintain, but to build productive, cohesive, and professional teams to keep business moving forward and secure a prosperous future.
Concise and relevant communication plays a critical role in the reputation and success of any business and their brand, along with building strong and healthy relationions Facilitator Delia Beuker ships both internally and externally.
Each role within any organisation is instrumental in building a positive workplace culture and good working relationships amongst their teams, management peers, suppliers, contractors, and customers. Ensuring concise and relevant communications, together with avoiding miscommunication and misinterpretation is key to the reputation of any business.
About your facilitator: Delia Beuker
Delia joined the Wintec Te Pūkenga Professional Programmes team as a resident facilitator over 5 years ago, to share her vital business skills that shaped her career path in adult learning, communications and business development for many years.
With over 30 years of hands-on experience in a range of trade industry, small business, and corporate environments, both locally and nationally, Delia has a deep and wide understanding of varied practises within businesses and organisations – in particular, business communications.
Portfolio of communication in business includes:
-daily, weekly, and monthly staff and management communications and reporting
-mission statements, job descriptions and HR documentation
-adult learning programme content development, communications, reporting and assessment
-client and industry group presentations, training, marketing/media campaigns, content & strategies
-research and demographic interpretation and analysis; including delivery to the market
-marketing/promotions campaign direction, design, programme analysis, and execution
-brand development and execution; including communication with focus groups
-meeting/event agendas, outcomes and follow up
The main area of focus for Delia most recently has been working with organisations and their teams delivering leadership programmes with outstanding outcomes in productivity, efficiency, and collaboration. Topics from the leadership programmes which are proving to be highly effective in these areas are: Communication Strategies, Professional Writing for Business, Conflict Resolution and Customer Service.
“These workshops provide critical skills and strategies for individuals to uncover their personal strengths through self-awareness - in turn, improving self-confidence, the ability to think on their feet, and adapt to changing situations. They also assist in building stronger relationships others – resulting in being more effective and resilient.”