My Pathway to Leadership – Master (Advanced Plan)
Description
What you’ll learn
- How to create positive stronger connections with customers and suppliers through effective communications
- How to build higher performing teams who are confident, capable, motivated, and resilient
- How to get the job done more efficiently – both individually and as a team
- How to think on your feet, make smarter more decisive decisions, use creativity to solve day-to-day problems
- How to effectively manage change and conflict
- How to unlock your potential and purpose to meet company goals and objectives
Course Overview
Programme description
The ultimate plan for merging leaders or those transitioning laterally or upwards within their organisation. We cover core competencies required for any management or leadership role. Increase your ability to influence others. Future-proof yourself and enrichen your personal performance.
To maximise learning outcomes, this programme includes specified one on one coaching and a final assignment.
Outcomes
With our business environment changing and evolving at such a fast pace, many business leaders are facing complex challenges in driving their business forward for future growth. This programme offers tools and strategies for business leaders and their teams to extend and expand their capabilities for greater productivity and efficiencies.
Facilitator
Introducing your Wintec | Te Pūkenga Training Facilitator and Assessor
Delia Beuker
Delia joined the Wintec | Te Pūkenga Professional Programmes team as a resident facilitator over 4 years ago, to share the vital business skills that have helped shape her career path in training, development, and communications for many years.
The main area of focus for Delia most recently has been working with businesses and their teams delivering leadership programmes with outstanding results according to senior managers.
“Today’s business environment requires resilience, adaptability, creative thinking, problem solving strategies, and practical skill sets to help businesses grow through knowledgeable, confident people. Businesses looking to a brighter future, are investing in their most valuable resource – that is their people. They are also fostering positive workplace cultures, whereby leaders and their teams are aligned through common goals.”
“The Leadership Programmes help individuals to uncover their personal strengths through self-awareness, which in turn, improves self-confidence, the ability to think on their feet, and adapt to changing situations. It also assists in building stronger relationships and being more effective and resilient.”
Business topics delivered by Delia include communications, customer service, managing change and conflict, strategies for workplace relationships, presenting with confidence, developing and coaching teams and individuals.
“We are seeing a marked improvement in confidence and motivation from participants as well as a deeper understanding of what is required to lead themselves and others to achieve the best performance from their teams.”
Delia has over 28 years of experience in a range of trade industry and corporate environments, both locally and nationally and has a wide understanding of varied work practices in all parts of a business.
“Supporting leaders to transition upward, is key to future growth and development. We are seeing increased capabilities from participants, and an improved customer-focused collaboration within other areas of the business”.
Delia believes that for a business to perform at its best, its people needed to be at their best.
Banner
Sub-title
The complete learning suite to optimise competency, resilience, adaptability, confidence and proficiency in emerging management and leadership positions across any industry
Topics
Topics and dates
- Mandate to Manage Thursday 9th May 2024 8.30am to 1.00pm
- Communication Strategies Thursday 23rd May 2024 8.30am to 5.00pm
- Customer Service - Thursday 20th June 2024 8.30am to 5.00pm
- Business Writing that works -online learning begins Monday 8th July 2024
- Business Writing that works workshop 1 - Thursday 25th July 2024 8.30am to 5.00pm
- Business Writing that works workshop 2 - Tuesday 20th August 2024 8.30am to 5.00pm
- Conflict Resolution Thursday 19th September 2024 8.30am to 5.00pm
- Presenting with confidence Thursday 17th October 2024 8.30am to 5.00pm
- Change Management Thursday 14th November 2024 8.30am to 5.00pm
- Strategies for Workplace Relationships Thursday 12th December 2024 8.30am to 5.00pm
- Developing Your People Thursday 23rd January 2025 8.30am to 5.00pm
- Coaching a Leadership Skill Thursday 20th February 2025 8.30am to 5.00pm
Mandate to Manage
- Management awareness and the mandate to manage
- What it is to be a manager – Management vs. Leadership
- The role of a manager – (including reporting and responding)
- Good manager V poor manager -managerial strengths and weaknesses
- Managing from a position of knowledge
- Business documents, legislation and their place in management
- Employment Relations Act 2000 – (and other acts)
- Culture and it’s place in your organisation
Communication Strategies
- Strategies to improve your communication/awareness of common communication barriers
- How to listen/communicate and leave other feeling heard and acknowledged
- Techniques for getting your message across
- How to ask appropriate questions
- How to use body language/non-verbal communication to convey your message
- How to deal with situations assertively
Business Writing That Works
- What concise language is and how to use it
- How to use correct grammar and punctuation
- How to correctly structure your sentences
- Develop an understanding of the importance of tone in business writing
- How to write effective business letters and emails
- Understand how to write & structure a business report
- Gain an understanding of the tender process and how to write a business case
Customer Service
- About customer needs and motivations (internal and external customers)
- Communication skills (managing barriers to communication, active listening, empathy and building rapport)
- Body language basics
- How to deal with challenging customer situations
- How positive and powerful language gives you confidence to solve customer problems whilst, meeting their needs as well as the needs of your company
- H-E-A-R-D
- Telephone skills
- How to end a customer service interaction
Conflict Resolution
- What conflict is and how it can escalate
- Why self-awareness is an important component to conflict resolution
- The types and stages of conflict
- The most common conflict resolution styles and when to use them
- How to use verbal and non-verbal communication skills for conflict resolution
- Intervention strategies
Strategies for Workplace Relationships
- Distinguishing mangers and leaders
- Different sources or power in leadership
- Situational leadership styles
- Development of management and leadership attributes
- How emotional intelligence can improve leadership skills
- The Leadership Responsibility model
- Factors which influence workplace relationships
Change Management
- What is change?
- The Change Cycle
- The psychology behind change
- Reactions to change
- Dealing with resistance to change
- Communicating change
- Stakeholder management
- How to deal with stress management during change
- How to create a Change Management Plan
Presenting With Confidence
- How to prepare an oral presentation, taking into account:
- Your audience (who are they and what is your purpose)
- Learning styles (how can you positively affect them)
- Your environment (making it easy to connect)
- How to structure and create an interesting and concise outline for an oral presentation
- How to deliver an effective, engaging oral presentation
Developing Your People
- What a performance management system is
- The 5 key stages of the performance management process
- Writing SMART objectives to monitor team performance against business objectives
- Undertaking performance appraisal
- Developing and recognising your employees
- Managing employee underperformance
Coaching a Leadership Skill
- What coaching is
- How to develop your interpersonal skills
- How to communicate effectively
- How adults learn best
- Coaching tools to enhance your coaching sessions
- How to manage challenging coaching situations
- How to run coaching sessions
- How to structure a series of coaching sessions