My Pathway to Leadership – Master (Advanced Plan)
Description
What you’ll learn
- How to create positive stronger connections with customers and suppliers through effective communications
- How to build higher performing teams who are confident, capable, motivated, and resilient
- How to get the job done more efficiently – both individually and as a team
- How to think on your feet, make smarter more decisive decisions, use creativity to solve day-to-day problems
- How to effectively manage change and conflict
- How to unlock your potential and purpose to meet company goals and objectives
Course Overview
Programme description
The ultimate plan for merging leaders or those transitioning laterally or upwards within their organisation. We cover core competencies required for any management or leadership role. Increase your ability to influence others. Future-proof yourself and enrichen your personal performance.
To maximise learning outcomes, this programme includes specified one on one coaching and a final assignment.
Outcomes
With our business environment changing and evolving at such a fast pace, many business leaders are facing complex challenges in driving their business forward for future growth. This programme offers tools and strategies for business leaders and their teams to extend and expand their capabilities for greater productivity and efficiencies.
Facilitator
Introducing your Wintec Professional Programmes Training Facilitator and Assessor
Delia Beuker
A lifelong career built around helping people discover their full potential, both personally and professionally... “Hi, I will be your facilitator”.
With over 30 years of hands-on experience in a range of trade industry, small business, and corporate environments, both locally and nationally, Delia has a deep and wide understanding of varied practises within businesses and organisations.
As a resident facilitator with Wintec for over 7 years, particular focus has been on accelerating performance and capabilities amongst individuals and teams, advocating professional business acumen, as well as elevating professional business communications within a variety of industries including Construction, Manufacturing, and Energy.
Delia Beuker - Field of expertise:
Adult Learning, Communications, Personal and Business Development
Core competencies include:
- understanding and meeting the changing needs of business by empowering their people
- organisational training needs analysis to align with and meet strategic vision, goals, and objectives
- training programme content development, assignments, assessment and reporting for adult learners
- targeted and tailored personal development aimed at specific needs for individuals and teams
- one-on-one post-programme coaching, connected to workplace projects and key tasks
- collaboration between teams (internally and externally) to maximise efficiency and productivity
- managing performance of goals and objectives, talent management and coaching for success
- stakeholder relationship management - meeting industry expectations through their people
- building confidence, resilience, adaptability while stretching personal abilities to meet the needs of a constantly changing and challenging business environment
The most recent focus area for Delia, has been working with organisations and their teams delivering leadership programmes with outstanding outcomes in productivity, efficiency, collaboration, and relationship management.
The top 10: Leadership programmes which are proving to be highly effective in these areas currently are:
-Mandate to Manage -Communication Strategies -Professional Writing for Business
-Conflict Resolution -Customer Service -Change Management
-Presenting with Confidence -Strategies for Workplace Relationships -Developing Your People -Coaching Leadership Skills
“Organisations are under extreme pressure to not only maintain, but to build productive, cohesive, and professional teams to keep business moving forward and secure a prosperous future.
Concise and relevant communication plays a critical role in the reputation and success of any business and their brand, along with building strong and healthy relationships both internally and externally.
Each role within any organisation is instrumental in building a positive workplace culture and good working relationships amongst their teams, management peers, suppliers, contractors, and customers. Ensuring concise and relevant communications, together with avoiding miscommunication and misinterpretation is key to the reputation of any business. “
“Looking forward to working together…”
Banner
Sub-title
The complete learning suite to optimise competency, resilience, adaptability, confidence and proficiency in emerging management and leadership positions across any industry
Topics
Topics and dates
- Mandate to Manage Tuesday 29th April 2025 8.30am to 1.00pm
- Communication Strategies Tuesday 6th May 2025 8.30am to 5.00pm
- Customer Service - Tuesday 20th May 2025 8.30am to 5.00pm
- Conflict Resolution Tuesday 27th May 2025 8.30am to 5.00pm
- Change Management Tuesday 10th June 2025 8.30am to 5.00pm
- Strategies for Workplace Relationships Tuesday 1st July 2025 8.30am to 5.00pm
- Business Writing that works -online learning begins Monday 7th July 2025
- Presenting with confidence Tuesday 22nd July 2025 8.30am to 5.00pm
- Business Writing that works workshop 1 - Tuesday 12th August 2025 8.30am to 5.00pm
- Business Writing that works workshop 2 - Tuesday 2nd September 2025 8.30am to 5.00pm
- Developing Your People Tuesday 23rd September 2025 8.30am to 5.00pm
- Coaching a Leadership Skill Tuesday 7th October 2025 8.30am to 5.00pm
Mandate to Manage
- Management awareness and the mandate to manage
- What it is to be a manager – Management vs. Leadership
- The role of a manager – (including reporting and responding)
- Good manager V poor manager -managerial strengths and weaknesses
- Managing from a position of knowledge
- Business documents, legislation and their place in management
- Employment Relations Act 2000 – (and other acts)
- Culture and it’s place in your organisation
Communication Strategies
- Strategies to improve your communication/awareness of common communication barriers
- How to listen/communicate and leave other feeling heard and acknowledged
- Techniques for getting your message across
- How to ask appropriate questions
- How to use body language/non-verbal communication to convey your message
- How to deal with situations assertively
Business Writing That Works
- What concise language is and how to use it
- How to use correct grammar and punctuation
- How to correctly structure your sentences
- Develop an understanding of the importance of tone in business writing
- How to write effective business letters and emails
- Understand how to write & structure a business report
- Gain an understanding of the tender process and how to write a business case
Customer Service
- About customer needs and motivations (internal and external customers)
- Communication skills (managing barriers to communication, active listening, empathy and building rapport)
- Body language basics
- How to deal with challenging customer situations
- How positive and powerful language gives you confidence to solve customer problems whilst, meeting their needs as well as the needs of your company
- H-E-A-R-D
- Telephone skills
- How to end a customer service interaction
Conflict Resolution
- What conflict is and how it can escalate
- Why self-awareness is an important component to conflict resolution
- The types and stages of conflict
- The most common conflict resolution styles and when to use them
- How to use verbal and non-verbal communication skills for conflict resolution
- Intervention strategies
Strategies for Workplace Relationships
- Distinguishing mangers and leaders
- Different sources or power in leadership
- Situational leadership styles
- Development of management and leadership attributes
- How emotional intelligence can improve leadership skills
- The Leadership Responsibility model
- Factors which influence workplace relationships
Change Management
- What is change?
- The Change Cycle
- The psychology behind change
- Reactions to change
- Dealing with resistance to change
- Communicating change
- Stakeholder management
- How to deal with stress management during change
- How to create a Change Management Plan
Presenting With Confidence
- How to prepare an oral presentation, taking into account:
- Your audience (who are they and what is your purpose)
- Learning styles (how can you positively affect them)
- Your environment (making it easy to connect)
- How to structure and create an interesting and concise outline for an oral presentation
- How to deliver an effective, engaging oral presentation
Developing Your People
- What a performance management system is
- The 5 key stages of the performance management process
- Writing SMART objectives to monitor team performance against business objectives
- Undertaking performance appraisal
- Developing and recognising your employees
- Managing employee underperformance
Coaching a Leadership Skill
- What coaching is
- How to develop your interpersonal skills
- How to communicate effectively
- How adults learn best
- Coaching tools to enhance your coaching sessions
- How to manage challenging coaching situations
- How to run coaching sessions
- How to structure a series of coaching sessions