My Pathway to Leadership - Accelerate (Foundation Plan)
A life changing workshop that focuses on fundamental personal and business skills.
Description
Course description
This foundation plan is deal for early and mid-career professionals.
A refreshing practical learning experience around fundamentals of personal growth and development.
Introducing a universal set of everyday business skills starting with self-awareness, building relationships with others and how to communicate effectively. You will discover tools and strategies to increase your effectiveness and the impact you can make in your organisation.
Topics
Topics
- Communication Strategies 12th September 2023
- Writing for Business - includes E learning - starts 17th August 2023 -2 x face to face sessions 26th September 2023 , 3rd October 2023
- Customer Service 9th October 2023
- Conflict Resolution 16th October 2023
- Strategies for Workplace Relationships 7th November 2023
Communication Strategies
- Strategies to improve your communication/awareness of common communication barriers
- How to listen/communicate and leave other feeling heard and acknowledged
- Techniques for getting your message across
- How to ask appropriate questions
- How to use body language/non-verbal communication to convey your message
- How to deal with situations assertively
Business Writing That Works
- What concise language is and how to use it
- How to use correct grammar and punctuation
- How to correctly structure your sentences
- Develop an understanding of the importance of tone in business writing
- How to write effective business letters and emails
- Understand how to write & structure a business report
- Gain an understanding of the tender process and how to write a business case
Customer Service
- Understanding customer needs and motivations (internal and external customers)
- Communication skills (managing barriers to communication, active listening, empathy and building rapport)
- Body language basics
- How to deal with challenging customer situations
- How positive and powerful language gives you confidence to solve customer problems whilst, meeting their needs as well as the needs of your company
- H-E-A-R-D
- Telephone skills
- How to end a customer service interaction
Conflict Resolution
- What conflict is and how it can escalate
- Why self-awareness is an important component to conflict resolution
- The types and stages of conflict
- The most common conflict resolution styles and when to use them
- How to use verbal and non-verbal communication skills for conflict resolution
- Intervention strategies
Strategies for Workplace Relationships
- Distinguishing mangers and leaders
- Different sources or power in leadership
- Situational leadership styles
- Development of management and leadership attributes
- How emotional intelligence can improve leadership skills
- The Leadership Responsibility model
- Factors which influence workplace relationships
Introducing your Wintec | Te Pūkenga Training Facilitator and Assessor
Delia Beuker 
Delia joined the Wintec | Te Pūkenga Professional Programmes team as an-inhouse facilitator over 4 years ago, to share the vital business skills that have helped shape her career path in training, development, and communications for many years.
The main area of focus for Delia most recently has been working with businesses and their teams delivering leadership programmes with outstanding results according to senior managers.
“Today’s business environment requires resilience, adaptability, creative thinking, problem solving strategies, and practical skill sets to help businesses grow through knowledgeable, confident people. Businesses looking to a brighter future, are investing in their most valuable resource – that is their people. They are also fostering positive workplace cultures, whereby leaders and their teams are aligned through common goals.”
“The Leadership Programmes help individuals to uncover their personal strengths through self-awareness, which in turn, improves self-confidence, the ability to think on their feet, and adapt to changing situations. It also assists in building stronger relationships and being more effective and resilient.”
Business topics delivered by Delia include communications, customer service, managing change and conflict, strategies for workplace relationships, presenting with confidence, developing and coaching teams and individuals.
“We are seeing a marked improvement in confidence and motivation from participants as well as a deeper understanding of what is required to lead themselves and others to achieve the best performance from their teams.”
Delia has over 28 years of experience in a range of trade industry and corporate environments, both locally and nationally and has a wide understanding of varied work practices in all parts of a business.
“Supporting leaders to transition upward, is key to future growth and development. We are seeing increased capabilities from participants, and an improved customer-focused collaboration within other areas of the business”.
Delia believes that for a business to perform at its best, its people needed to be at their best.
Course Overview
Start your journey with self-discovery. Uncover the mystery behind building strong connections and longer lasting relationships to achieve improved outcomes. How communications impact the way others react to us. Understand why people do the things they do and how we can prevent situations from escalating.
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