My Pathway to Leadership - Accelerate (Foundation Plan)

Programme description

This plan is ideal for early and mid-career professionals wanting to expand their personal leadership skills.

A refreshing practical learning experience around fundamentals of personal growth and development.

Introducing a universal set of everyday business skills starting with self-awareness, building relationships with others and how to communicate effectively. You will discover tools and strategies to increase your effectiveness and the impact you can have on your organisation.

Topics and dates

• Communication Strategies - Thursday 8th October  2026  8.30am to 5.00pm 

• Taking Care of Customers and Stakeholders -  Thursday 29th  October 2026  8.30am to 5.00pm

• Written Business  Communications for Professionals - Online access begins - 1st November 2026 

• Written Business  Communications for Professionals  - Workshop One- Thursday 12th November  2026  8.30am to 5.00pm

• Written Business  Communications for Professionals  - Workshop Two - Thursday 26th November  2026  8.30am to 5.00pm

• Conflict Resolution-Thursday 28th January 2027  8.30am to 5.00pm 

• Strategies for Workplace Relationships - Thursday 4th March 2027 8.30am to 5.00pm 

 Communication Strategies

• Strategies to improve day-to-day communication and interactions with other people 

• discover  techniques for getting your intended message across effectively
  

• how to deal with common communication barriers for more positive outcomes

• How to ask appropriate questions for deeper understanding

• how to strengthen relationships through active listening and empathy

• the impact of non-verbal communication (body language) – how is your message received?

• how to communicate your ideas effectively and assertively, with confidence and clarity

Written Business Communication for Professionals

• how to write professionally – getting it right first time (understanding your purpose and pitch)

• how to make your day-to-day transactions more effective by thinking before you write and writing for your reader

• how to organize your thoughts and structure your documents

• how to write clearly and concisely to eliminate misunderstanding and misinterpretation

• understanding the impact of tone and positive intent in written business communication

• how to write and structure effective business letters, emails, reports and proposal

Taking Care of Customers and Stakeholders

• defining customers and stakeholders and their expectations – how they impact business

• understanding the needs of others - why people do the things that they do (human motivation)

• How communication impacts interactions-( barriers to communication, active listening, empathy,  H-E-A-R-D) 

• how body language impacts the message received

• How subtle behaviours influence the way interactions progress and how people respond to you ( including body language) 

• dealing with challenging situations and difficult people ( including positive and powerful language) 

• How to encourage return business within a culture where customers feel valued and welcome

• how to take care of yourself along the way - stress management

Conflict Resolution

• impact that conflict has and how to avoid it escalating

• recognising different types of conflict - strategies to manage and resolve each one

• identify the various stages of conflict – how intervention strategies can avoid escalation

• common conflict resolution strategies and when to use them

• the importance of self-awareness when managing or resolving conflict

• communication skills to use when managing, facilitating and/or coaching through conflict situations 

• the importance of body language and tone when resolving conflict

• how to deal with heightened emotions

• how to create  a conflict management plan 

Strategies for Workplace Relationships

• distinguishing between leadership and management

• understanding sources of influence in leadership

• adapting accordingly by using situational leadership styles

• development of management/leadership attributes

• how emotional intelligence can improve leadership skills

• turning dysfunctional relationships around

• choices above and below the line

• the Leadership Responsibility Model

• factors that impact and influence workplace relationships

Introducing your Wintec  Professional Programmes Training Facilitator and Assessor  

       Delia Beuker

A lifelong career built around helping people discover their full potential, both personally and professionally...

“Hi, I will be your facilitator”.

With over 30 years of hands-on experience in a range of trade industry, small business, and corporate environments, both locally and nationally, Delia has a deep and wide understanding of varied practices within businesses and organisations.
As a resident facilitator with Wintec Professional Programmes for over 8 years, particular focus has been on accelerating performance and capabilities amongst individuals and teams, advocating professional business acumen, as well as elevating professional business communications within a variety of industries including Construction, Manufacturing, Engineering and Energy.
Delia Beuker - Field of expertise:
Adult Learning, Communications, Personal and Business Development

Core competencies include:
- understanding and meeting the changing needs of business by empowering their people
- organisational training needs analysis to align with and meet strategic vision, goals, and objectives
- training programme content development, assignments, assessment and reporting for adult learners
- targeted and tailored personal development aimed at specific needs for individuals and teams
- one-on-one post-programme coaching, connected to workplace projects and key tasks
- collaboration between teams (internally and externally) to maximise efficiency and productivity
- managing performance of goals and objectives, talent management and coaching for success
- stakeholder relationship management - meeting industry expectations through their people
- building confidence, resilience, adaptability while stretching personal abilities to meet the needs of a constantly changing and challenging business environment

The most recent focus area for Delia, has been working with organisations and their teams delivering leadership programmes with outstanding outcomes in productivity, efficiency, collaboration, and relationship management.
The top 10: Leadership programmes which are proving to be highly effective in these areas currently are:
-Mandate to Manage -Communication Strategies -Professional Writing for Business
-Conflict Resolution -Customer & Stakeholder Care -Change Management
-Presenting with Confidence -Strategies for Workplace Relationships -Developing Your People -Coaching Leadership Skills

“Organisations are under extreme pressure to not only maintain, but to build productive, cohesive, and professional teams to keep business moving forward and succeed.
Concise and relevant communication plays a critical role in the reputation and success of any business and their brand, along with building strong and healthy relationships both internally and externally.

Each role within any organisation is instrumental in building a positive workplace culture and good working relationships amongst their teams, management peers, suppliers, contractors, and customers. Ensuring concise and relevant communications, together with avoiding miscommunication and misinterpretation is key to the reputation of any business. “
“Looking forward to working together…”

Kick start your journey to self-discovery, right here. Learn how to boost productivity and efficiency and achieve more effective outcomes. Find out how communication can impact the way others react to us. Understand why people do the things they do and how we can prevent situations from escalating.  Discover how to build strong connections for longer lasting relationships.