My Pathway to Leadership - Accelerate (Foundation Plan)
A life changing workshop that focuses on fundamental personal and business skills.
Description
Course description
This foundation plan is deal for early and mid-career professionals.
A refreshing practical learning experience around fundamentals of personal growth and development.
Introducing a universal set of everyday business skills starting with self-awareness, building relationships with others and how to communicate effectively. You will discover tools and strategies to increase your effectiveness and the impact you can make in your organisation.
Topics
Topics
- Communication Strategies Tuesday 2nd September 2025
- Taking Care of Customers and Stakeholders Tuesday 23rd September 2025
- Conflict Resolution Tuesday 7th October 2025
- Professional Written Communication for Business - includes E learning - starts 3rd November 2025 -2 x face to face sessions Tuesday 25th November 2025 , Wednesday 21st January 2026
- Strategies for Workplace Relationships Tuesday 17th March 2026
Communication Strategies
- Strategies to improve your communication/awareness of common communication barriers
- How to listen/communicate and leave other feeling heard and acknowledged
- Techniques for getting your message across
- How to ask appropriate questions
- How to use body language/non-verbal communication to convey your message
- How to deal with situations assertively
Professional Written Communication for Business
- What concise language is and how to use it
- How to use correct grammar and punctuation
- How to correctly structure your sentences
- Develop an understanding of the importance of tone in business writing
- How to write effective business letters and emails
- Understand how to write & structure a business report
- Gain an understanding of the tender process and how to write a business case
Taking Care of Customers and Stakeholders
- The impact that customers, clients and stakeholders have on your business
- Why people do the things that they do (human motivation)
- How communication impacts interactions- face-to- face and on the phone (barriers to communication, active listening, empathy H-E-A-R-D)
- How to balance your own needs with the needs of others for an effective outcome
- How subtle behaviours influence the way interactions progress and how people respond to you ( including body language)
- dealing with challenging situations and difficult people ( including positive and powerful language)
- How to encourage return business within a culture whereby customers feel valued and welcome
- How to take care of yourself along the way
Conflict Resolution
- What conflict is and how it can escalate
- Why self-awareness is an important component to conflict resolution
- The types and stages of conflict
- The most common conflict resolution styles and when to use them
- How to use verbal and non-verbal communication skills for conflict resolution
- Intervention strategies
Strategies for Workplace Relationships
- Distinguishing mangers and leaders
- Different sources or power in leadership
- Situational leadership styles
- Development of management and leadership attributes
- How emotional intelligence can improve leadership skills
- The Leadership Responsibility model
- Factors which influence workplace relationships
Introducing your Wintec Professional Programmes Training Facilitator and Assessor
Delia Beuker
A lifelong career built around helping people discover their full potential, both personally and professionally...
“Hi, I will be your facilitator”.
With over 30 years of hands-on experience in a range of trade industry, small business, and corporate environments, both locally and nationally, Delia has a deep and wide understanding of varied practises within businesses and organisations.
As a resident facilitator with Wintec Professional Programmes for over 7 years, particular focus has been on accelerating performance and capabilities amongst individuals and teams, advocating professional business acumen, as well as elevating professional business communications within a variety of industries including Construction, Manufacturing, and Energy.
Delia Beuker - Field of expertise:
Adult Learning, Communications, Personal and Business Development
Core competencies include:
- understanding and meeting the changing needs of business by empowering their people
- organisational training needs analysis to align with and meet strategic vision, goals, and objectives
- training programme content development, assignments, assessment and reporting for adult learners
- targeted and tailored personal development aimed at specific needs for individuals and teams
- one-on-one post-programme coaching, connected to workplace projects and key tasks
- collaboration between teams (internally and externally) to maximise efficiency and productivity
- managing performance of goals and objectives, talent management and coaching for success
- stakeholder relationship management - meeting industry expectations through their people
- building confidence, resilience, adaptability while stretching personal abilities to meet the needs of a constantly changing and challenging business environment
The most recent focus area for Delia, has been working with organisations and their teams delivering leadership programmes with outstanding outcomes in productivity, efficiency, collaboration, and relationship management.
The top 10: Leadership programmes which are proving to be highly effective in these areas currently are:
-Mandate to Manage -Communication Strategies -Professional Writing for Business
-Conflict Resolution -Customer & Stakeholder Care -Change Management
-Presenting with Confidence -Strategies for Workplace Relationships -Developing Your People -Coaching Leadership Skills
“Organisations are under extreme pressure to not only maintain, but to build productive, cohesive, and professional teams to keep business moving forward and secure a prosperous future.
Concise and relevant communication plays a critical role in the reputation and success of any business and their brand, along with building strong and healthy relationships both internally and externally.
Each role within any organisation is instrumental in building a positive workplace culture and good working relationships amongst their teams, management peers, suppliers, contractors, and customers. Ensuring concise and relevant communications, together with avoiding miscommunication and misinterpretation is key to the reputation of any business. “
“Looking forward to working together…”
Course Overview
Start your journey with self-discovery. Uncover the mystery behind building strong connections and longer lasting relationships to achieve improved outcomes. How communications impact the way others react to us. Understand why people do the things they do and how we can prevent situations from escalating.
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