Customer Service Training: Critical Elements

Marketing without an internet component isn’t going to get you far these days. But for many of us, internet marketing is still a bit of a mystery. All those acronyms! All those moving parts! How are you supposed to get your head around it all?

You don’t need to be an accountant to manage your finances! This workshop teaches you the basics for small business owners.

In order to evolve, compete, innovate , grow and succeed; it is necessary for businesses and organisations to be responsive to change. Change can often be a difficult transition for teams and individuals, causing frustration and dissatisfaction, often impacting relationships and the working environment.

In a business which relies on communication to get things done, one of the biggest mysteries today is how to ensure that we give and receive communication effectively, across all mediums – avoiding costly misunderstandings and miscommunication whilst ensuring our customers feel understood and valued.

Whilst conflict is a part of the world we live in, it can be stressful, challenging, disruptive and costly to businesses who rely on positive relationships and maximum productivity. Understanding conflict and discovering ways to manage yourself and others through, can lead to opportunities and positive growth, going forward.

Take the next step in your business development and move up the ladder, both in budget, experience and responsibility.

Small business owners are often a one-man-band, trying to do everything, and all on a tight budget. Learn how to be your own marketing consultant, devise strategy and do it all without breaking the bank.

Learn how to sell smarter when it comes to modern business! The world is changing and you need to change with it.

Discover how the dynamics of a team can impact a business culture and productivity and what you can do to optimise relationships and efficiency, through individuals and teams.

If you are responsible for developing and expanding the capabilities of individuals and/or teams, this workshop provides you with tools and strategies to help others improve their own performance and develop professionally, with a view to long lasting change.

Effective leaders are known for investing in their employees through coaching and mentoring; assisting them to set and achieve goals, strive for high performance and helping them to overcome challenges along the way. Succession planning requires continued growth of skills, behaviours, and talent that translates into real opportunities for promotion, career development and transitioning within organisations.

A life changing workshop that focuses on fundamental personal and business skills.

Prepare and future-proof yourself for transitioning into any management or leadership role – be it now, or in the future

A mentoring service whereby individuals undertake 1-on-1 coaching to apply what they have learned, into “live” workplace situations.

You can now “Select A Plan” from 4 leadership extension options to suit the needs of individuals or teams, to assist you in achieving the goals and requirements of your business

In a business which relies on accurate and professional written communication with customers, employees, suppliers and contractors – one of the biggest challenges is how to ensure that we communicate effectively, concisely, factually and professionally. Emails, letters, proposals, reports are one of the main ways to receive and communicate information with others, and getting it right is critical to the brand and reputation of any business.