Customer Service Training: Critical Elements

The question is how do we maintain and grow business by fostering these valuable relationships. Understanding customer motivations and meeting their needs and expectations, has always been a great challenge in business

Description

Course Description

In this session we uncover a driving force of nature… understanding human needs and motivation.

We discover why we, and others, do the things we do and how to be more effective in our interactions with others to build stronger, longer lasting relationships in a business environment.

Topics

Topics

  • Understanding customer needs and motivation
  • Communication skills (managing barriers to communication, active listening, empathy, building rapport)
  • More about body language
  • How to deal with challenging customer service situations
  • Attributes of great customer service (including positive and powerful language)
  • H-E-A-R-D (for resolving difficult situations)
  • Telephone skills
  • How to end a customer service interaction
  • How to take care of yourself on and off the job

Outcomes

What you’ll be able to do with this training

No matter what industry or business you are in, you will see how to use communication skills to uncover the needs of others,  in order to provide better solutions - as well as offering support to your customers before, during and after they use your products or services.

Help others to get what that want or need, whilst satisfying the needs, goals and objectives of your buisnes.

Who is it for?

What you'll learn

  • Who your customers are and the definition of customer service
  • Discover the delicate process of balancing your own needs and goals with the needs and goals of others to achieve better outcomes
  • How subtle behaviours influence the way interactions progress and how people respond to you
  • How to deal with difficult situations
  • How to get return business with a culture where customers feel valued and welcome

Register now for this course

Check out the available dates below and choose the one that best suits you.

Interested but not quite ready to register? Simply register your interest using the Enquire Here button below and we will let you know if there are any course updates. If you have any questions about the course, dates or locations please contact us

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Sub-title

Almost every business has, and needs customers.... more so now, than ever before.

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