Conflict Resolution
Learn how to resolve conflict for healthier relationships and increased productivity Turning conflict situations into opportunities for growth can change the way we navigate this difficult topic. Discover how to minimise stress levels and the costly fall-out that unresolved conflict can often have on relationships.
Description
Workshop Description
Conflict is a part of the world we live in - it can be stressful, challenging, disruptive and costly to people who rely on maintaining positive relationships and maximum productivity.
Understanding conflict and discovering ways to manage yourself and others through, can lead to opportunities and positive growth - whilst minimising the impact on productivity and relationships.
Topics
Topics
- the impact of conflict
- defining conflict behaviours and processes for resolution
- overcoming barriers and avoiding misunderstandings
- the importance of communication and body language in resolving conflict
- building rapport with positive intent
- facilitation and coaching techniques
- dealing with heightened emotions
- creating a conflict management plan
Outcomes
What you will be able to do with this learning
The skill of resolving conflict is an asset in any environment where there is a requirement to manage people and relationships.
You will be able to develop procedures for identifying, defining, and constructively managing different types of conflict and take advantage of the opportunities for growth.
Who is it for?
What you will learn
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what conflict is and how to avoid escalation
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understanding the difference between “disagreement” and conflict
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recognising different types of conflict and effective ways to manage and resolve each one
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various stages of conflict
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common conflict resolution styles and when to use them
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why self-awareness is essential for conflict management and resolution
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effective verbal and non-verbal communication skills for resolving conflict
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intervention strategies
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helping others through conflict
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discover how to use conflict as opportunities for deeper understanding and growth
Prerequisites
Registration Details
Bring your own personal device, such as an iPad or laptop. We’ll provide everything else you need.
Register now for this course
Interested but not quite ready to register? Simply register your interest using the Enquire Here button below and we will let you know if there are any workshop updates. If you have any questions about the workshop, dates or locations please contact us
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